Return and Refund Policy
At Mural Wonder, we take pride in delivering high-quality, custom mural art that meets your expectations. However, we understand that sometimes things don’t go as planned. This policy outlines our guidelines for returns, replacements, cancellations, and refunds to ensure a clear and transparent process.
Custom Mural Artwork
All Mural Wonder murals are made to order to the customer’s selected design, dimensions, and specifications. Because they are custom-made, we cannot accept returns or offer refunds simply because you change your mind once production has begun.
This does not affect your statutory rights. If your mural arrives damaged, defective, incorrectly supplied, or is not as described, please contact us and we will work with you to provide an appropriate replacement or refund.
Damaged or Defective Items
If your mural arrives damaged, defective, incorrectly supplied, or is not as described, we will work with you to resolve the issue.
1. Notify Us: Please contact us as soon as possible after discovering the issue at hello@muralwonder.co.uk. Where possible, please include your order number, a description of the issue, and photographs showing the problem.
2. Evaluation: Our team will review the information provided and determine the most appropriate solution. If necessary, we may arrange for the mural to be returned.
3. Replacement or Refund: Once the issue has been confirmed, we will provide an appropriate replacement or refund, depending on the circumstances and your applicable consumer rights.
Cancellations Before Production
If you wish to cancel your custom mural order, please contact us as soon as possible at hello@muralwonder.co.uk.
We cannot guarantee that an order can be cancelled once it has been placed, as production may begin quickly. However, we will make every reasonable effort to stop production if we receive your cancellation request in time.
Once production has begun, we cannot normally accept a cancellation for change-of-mind reasons because the mural is being made specifically to your order.
Refunds
Where a refund is approved, it will be issued to your original payment method.
Refunds may be provided in situations including:
Damaged, defective, incorrectly supplied, or misdescribed murals: Where appropriate, a refund may be issued, including applicable shipping costs.
Approved cancellation before production: If we are able to cancel your order before production begins, a refund will be issued.
Approved refunds are normally processed within 5–7 business days. Your bank or payment provider may require additional time for the funds to appear in your account.
Non-Refundable Situations
We cannot normally offer a refund in the following circumstances:
Change of Mind: Because our murals are made to order, we cannot accept returns or refunds for a change of mind once production has begun.
Incorrect Measurements Provided by the Customer: We cannot accept responsibility where incorrect measurements have been supplied or confirmed by the customer and the mural has been produced correctly to those measurements.
Damage After Delivery: We cannot accept responsibility for damage caused after delivery by incorrect installation, misuse, accidental damage, or improper handling. This does not affect your rights if a fault or defect that existed at the time of supply is discovered later.
Return Shipping
If we approve a return because your mural is damaged, defective, incorrectly supplied, or otherwise not as described, we will provide return instructions and cover reasonable return shipping costs where a physical return is required.
Please do not return an item before contacting us. In some cases, photographs or other information may be sufficient for us to resolve the issue without requiring the mural to be returned.
How to Contact Us
If you have any questions or concerns about this Returns and Refunds Policy, please contact us at:
Email: hello@muralwonder.co.uk
We will do our best to resolve any issue as quickly and fairly as possible.
Nothing in this policy affects your statutory rights under UK consumer law.
