Mural Wonder

Shipping Policy

At Mural Wonder, our wall murals are made to measure for each order and professionally printed by our specialist production partner in Europe.

This page explains where we currently deliver, how orders are prepared and shipped, and what to do if there is a delivery problem.

United Kingdom Delivery

We offer free standard delivery within the UK for wall mural orders.

Because each mural is produced specifically to the dimensions, material and crop confirmed with the order, it requires production time before dispatch.

Production and delivery times can vary depending on the order, destination and carrier. If your project has a particular deadline, please contact us at hello@muralwonder.co.uk before ordering so we can advise what may be possible.

International Delivery

Mural Wonder currently supplies customers in:

United States
Canada
Australia
New Zealand

International delivery times vary depending on the destination, parcel size, carrier and customs processing.

If you need a mural for a particular date or project deadline, please contact us before ordering.

Production and Dispatch

Every made-to-measure mural is produced specifically for the customer’s selected:

Design
Wall dimensions
Material
Confirmed artwork crop

For this reason, murals are not normally available for immediate dispatch.

Once production is complete, the mural is packaged for delivery and passed to the carrier.

We recommend allowing sufficient time for both production and shipping when planning an installation date.

Customs, Import Duties and Taxes

International shipments may occasionally be subject to customs duties, import taxes or carrier charges depending on the destination and local regulations.

These charges are determined by customs authorities or the carrier and are outside Mural Wonder’s direct control.

If you receive an unexpected import or customs charge, please contact us at hello@muralwonder.co.uk before making payment where possible. We will do our best to review the situation and help where we reasonably can.

We cannot guarantee that customs charges will never apply to an international order.

Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched so that you can follow the progress of the delivery.

Please allow some time for the carrier’s tracking system to update after dispatch.

Delivery Delays

Delivery estimates are not guarantees.

Carrier disruption, severe weather, customs processing, public holidays and other circumstances outside our control can occasionally delay a shipment.

If your tracking has not updated for an unusual period or you believe there is a problem with your delivery, contact us at hello@muralwonder.co.uk with your order number.

Damaged Parcels

Please inspect your mural after delivery.

If the parcel or mural arrives damaged, contact us as soon as possible at hello@muralwonder.co.uk.

Where possible, please include:

Your order number
Photographs of the outer packaging
Photographs of any visible damage
A short description of the problem

Please keep the packaging until we have reviewed the issue, as the carrier may require photographs or other evidence.

We will work with you to resolve any confirmed delivery or production problem in accordance with our Returns and Refunds Policy and your applicable consumer rights.

Incorrect or Incomplete Delivery

If you believe you have received the wrong mural, material, number of panels or another part of your order is missing, please contact us before installation.

Include your order number and photographs where possible so we can investigate quickly.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error after ordering, contact us immediately. We will try to correct the address where possible, but changes cannot be guaranteed once the order has entered production or been handed to the carrier.

Additional delivery costs caused by an incorrect or incomplete address may be payable by the customer where legally permitted.